Refund Policy

Hi, we're ClickLur and welcome to the Theme Market Refund Rules. These rules outline what you can expect from us of the theme you purchase. Our team provide a transparent approach to refunds giving you a great platform experience and a "fair go".

These rules are based on consumer laws that we think are the best “baseline” to apply to transactions that happen on Theme Market so you as the buyer have a balanced experience and know what to expect from us. Please be carefull that in addition to these rules, each country has its own laws surrounding refunds, and these local laws are not excluded if they apply to you. Here are the situations in which we expect authors to give a refund on an product and related services you have buy.

Product is "not as described"

An product is "not as described" if it is materially different from the product description or preview so you should expect the author to "tell it like it is" when it comes to the features and functionality of products. If it turns out the product is "not as described" you will be entitled to a refund.

Product doesn't work the way it should

If an product doesn't work the way it should and can't easily be fixed you are entitled to a refund of the product. This includes situations where the product has a problem that would have stopped you from buying it if you'd known about the problem in the first place. If the product can be fixed, then the author is required to do so promptly by updating the product otherwise you are entitled to a refund of that product.

Product has a security vulnerability

If an product contains a security vulnerability and can't easily be fixed you are entitled to a refund of the product. If the product can be fixed, then the author should do so promptly by updating the product. If the product contains a security vulnerability that is not patched in an appropriate timeframe then you are entitled to a refund of that product.

Product support is promised but not provided

If an author advertisers their item as including item support and you are not provide that support in accordance with the item support policy you will be entitled to a refund of your purchased support.

Product support extension not used

If you purchase an product support extension and request a refund of that extension before your existing product support expires you are entitled to a refund of that product support extension.

Products that have not been downloaded

If you have not downloaded a purchased product within 3 months from the date of purchase, you may be eligible for refund. You will be required to provide the author of that product your purchase code in order for the author to verify your claim that you have not downloaded an product. Although we think 3 months is a reasonable time, depending on where you are located, you might have a longer period to claim a refund if you have purchased for personal use and haven't downloaded the product.

Why a refund may not be given

If the product is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:

  • You don't want it after you've downloaded it;
  • The product did not meet your expectations;
  • You simply change your mind;
  • You bought an item by mistake;
  • You do not have sufficient expertise to use the product;
  • You ask for goodwill; or
  • You can no longer access the product because it has been removed (we advise you to download products as soon as you have purchased them to avoid this situation).

Resolving disputes

If you and an author can't come to an agreement about a refund, you can raise a dispute and have Theme Market investigate the matter. We will make a decision based on all available info and you agree that our decision is final.